1. Introduction
Welcome to Khadam’s. These Terms and Conditions govern your use of our website, online store, and the purchase of our products, including Khadam’s Desi Ghee, Cheese, and Butter. By accessing our services, you agree to comply with these terms.

2. Products and Availability

  • All our products are made from high-quality milk and natural ingredients.
  • Availability of products is subject to stock. We reserve the right to limit quantities or discontinue any product at any time.

3. Orders and Payments

  • Orders can be placed through our official website and social media platforms.
  • Full payment is required at the time of purchase unless otherwise stated.
  • We accept payments via Cash on Delivery (COD) and Bank Transfer.
  • In case of payment failure, the order may be delayed or canceled.

4. Delivery and Shipping

  • We currently deliver within Lahore, with plans to expand it to nationwide.
  • Delivery timeframes depend on location and order volume but typically range between 1-3 business days.
  • We are not responsible for delays caused by unforeseen circumstances such as weather, strikes, or courier issues.
  • Delivery charges, if applicable, will be communicated at the time of order.

5. Returns and Refunds

  • Due to the perishable nature of our products, returns are not accepted once the package has been opened.
  • If you receive a damaged or incorrect product, you must notify us within 2 hours with photo evidence.
  • Refunds or replacements will be provided at our discretion.

6. Quality and Storage

  • Our products are 100% natural and preservative-free.
  • Proper storage guidelines must be followed as per the instructions provided on the packaging.
  • We are not responsible for product spoilage due to improper storage by the customer.

7. Liability Disclaimer

  • While we take every measure to ensure high product quality, we do not guarantee any specific health benefits.
  • Consumers with lactose intolerance or allergies should consult a doctor before consuming our products.
  • We are not liable for any adverse reactions resulting from product consumption.

8. Intellectual Property

  • All content, including logos, product names, and branding materials, is the property of Khadam’s.
  • Unauthorized use of our intellectual property is strictly prohibited.

9. Privacy Policy

  • We collect customer information only for order fulfillment and marketing purposes.
  • Your data will not be shared with third parties without consent, except for delivery and payment processing.
  • By placing an order, you agree to receive promotional updates from Khadam’s (you may opt out at any time).

10. Governing Law

  • These terms are governed by the laws of Pakistan. Any disputes shall be resolved through legal proceedings in Lahore.

11. Amendments

  • We reserve the right to update these Terms and Conditions at any time. Any changes will be effective immediately upon posting.

For any queries, contact us at:
Phone: +923008527398
Email: info@khadams.com

Thanks for choosing Khadam’s! Your trust in us means everything. Enjoy purity, taste, and tradition in every bite!